 |
| | Software - Telecommunications, Business 122
Help Desk - Software, Computers 163
 ACM DiagnosticsACM Diagnostics
 Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
|
Altitude SoftwareAltitude Software
 Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
|
The Amanda Company, Inc.The Amanda Company, Inc.
 Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
|
AmcatAmcat
 Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
|
AmtelcoAmtelco
 Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
|
Ansapoint Call Center SoftwareAnsapoint Call Center Software
 Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
|
Applied Business TechnologiesApplied Business Technologies
 Provider of Call Center recording and quality audit solutions.
|
Apropos Technology, Inc.Apropos Technology, Inc.
 Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
|
Astute SolutionsAstute Solutions
 Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
|
AuthtelAuthtel
 Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
|
AvotusAvotus
 Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
|
Blå Tornet Data ABBlå Tornet Data AB
 Offers software depelopement and consulting based around support organization and management.
|
Braxtel CommunicationsBraxtel Communications
 Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
|
Cacti IncCacti Inc
 Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
|
Call Center TechnologiesCall Center Technologies
 A software developer, VAR, and partner covering both the call center and help desk industries.
|
CallscripterCallscripter
 Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
|
Centergistic SolutionsCentergistic Solutions
 Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
|
ChaseData CorporationChaseData Corporation
 Specializes in delivering predictive dialing software to medium and large call centers.
|
Concerto Software, Inc.Concerto Software, Inc.
 Offers software and services for customer interaction management.
|
Coordinated Systems, Inc.Coordinated Systems, Inc.
 Provides software for agent monitoring and call recording.
|
CosmoComCosmoCom
 Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
|
Custom Software SolutionsCustom Software Solutions
 Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
|
Data Collection ResourcesData Collection Resources
 Offers monitoring and agent evaluation software.
|
Database Systems Corp.Database Systems Corp.
 Provider of call center technology, including software, predictive dialer systems, and web development products.
|
Data-Tel Info SolutionsData-Tel Info Solutions
 Offering a fully featured predictive dialing system.
|
Dial Connection, Inc.Dial Connection, Inc.
 Offers predictive dialing, telemarketing and call center software solutions.
|
Digisoft ComputersDigisoft Computers
 Vendor of scripting software for call centers.
|
DigivoiceDigivoice
 Developers and implementers of complete contact center software solutions.
|
EchoPassEchoPass
 An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
|
Electronic Technology SystemsElectronic Technology Systems
 Contact center voice, screen, call recording and monitoring software solutions.
|
Engage TechnologyEngage Technology
 Specializes in Computer Telephony and E-Commerce solutions software.
|
Envision Telephony, Inc.Envision Telephony, Inc.
 Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
|
e-talk Corporatione-talk Corporation
 Offers call center and help desk software to aid monitoring and evaluation.
|
Genesis SystemsGenesis Systems
 Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
|
Gryphon NetworksGryphon Networks
 Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
|
Hansen SoftwareHansen Software
 Call accounting software systems for the general or professional business or the Hospitality industry.
|
i-Net Applications Ltdi-Net Applications Ltd
 Provides a range of voice recording applications based upon the Microsoft platform.
|
Information Access TechnologyInformation Access Technology
 Provides established predictive dialing and interactive communication software for the call center environment.
|
Inova SolutionsInova Solutions
 Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
|
InVision Software AGInVision Software AG
 Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
|
ISx, Inc.ISx, Inc.
 Provides Directory Assistance software for telecommunications call centers.
|
JBGL Technological Innovation Group Inc.JBGL Technological Innovation Group Inc.
 Provides on-hold music and message digital announcement software.
|
KGAKGA
 Offers PC-based training and assessment programs for call centers and a number of other industries.
|
KoolToolzKoolToolz
 Provides workforce planning tools for call centers, including schedule agents and performance analysis.
|
Lagan Inc.Lagan Inc.
 Provides CRM, contact center, and 3-1-1 software.
|
MercomMercom
 Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
|
NBX SoftwareNBX Software
 Provides industry specific software solutions for use with 3Com's NBX Voice System.
|
NoeticaNoetica
 Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
|
Odesoft SoftwareOdesoft Software
 Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
|
OPC MarketingOPC Marketing
 Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
|
OptiStaff CorporationOptiStaff Corporation
 Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
|
PanaLog SoftwarePanaLog Software
 Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
|
PeopleForcePeopleForce
 Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
|
Perimeter TechnologyPerimeter Technology
 Provider of management information systems for center-based automatic call distribution systems.
|
Portage CommunicationsPortage Communications
 Offers a range of call center software tools for forecasting and staffing.
|
Professional Telecommunications, Inc.Professional Telecommunications, Inc.
 Distributor of business management solutions for the call center industry.
|
Radix Services LtdRadix Services Ltd
 IVR Software and IVR Servers for small / medium business applications.
|
Scrub DNCScrub DNC
 Offers Windows software capable of removing the phone numbers contained in a DNC list.
|
StratasoftStratasoft
 Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
|
Strategic Computer Support, Inc.Strategic Computer Support, Inc.
 Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
|
synTelatesynTelate
 Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
|
TeleoptiTeleopti
 Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
|
TeleWare PLCTeleWare PLC
 Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
|
TellviewTellview
 Offers an IVR helpdesk call center application, which can be provided in either French or English.
|
Teltone CorporationTeltone Corporation
 Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
|
TrioTrio
 Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
|
UtilCallUtilCall
 Provides a range of call center software utilities.
|
VerbatimTPVVerbatimTPV
 Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
|
VocalcomVocalcom
 Offers a range of call center software products, including predictive dialers and sms management solutions.
|
VoiceLoggerVoiceLogger
 The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
|
VorTecsVorTecs
 Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
|
Vox Spectrum IncVox Spectrum Inc
 Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
|
Who's CallingWho's Calling
 A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
|
WicomWicom
 Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
|
XentraxXentrax
 Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
|
XETA Technologies, Inc.XETA Technologies, Inc.
 Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
|
ZeacomZeacom
 Producer of customer call center and telephony integration software.
|
|
|
|
