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| | News and Media - Business 340
 CRM & SFA Best PracticesCRM & SFA Best Practices
 Features articles about using and setting up customer relationship management and sales force automation solutions.
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CRM BlogCRM Blog
 News and commentary on CRM topics, including software and implementation.
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CRM DailyCRM Daily
 CRM news and information.
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CRM TodayCRM Today
 Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
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CRMDirectory.comCRMDirectory.com
 News, products, and tutorials for those interested in customer relationship management.
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CSMCSM
 Offers journal, advice, and information for customer service professionals.
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Customer Management Community (CMC)Customer Management Community (CMC)
 News, information, advice and best practice case studies.
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Customer Service GroupCustomer Service Group
 Resource for customer service, call center and helpdesk professionals.
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destinationCRM.comdestinationCRM.com
 Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
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eCRMGuideeCRMGuide
 Customer relationship management and e-business news.
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eCustomerServiceWorld.comeCustomerServiceWorld.com
 Articles, case studies and white papers as well as news, information, advice and jobs.
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European Centre for Customer Strategies (ECCS)European Centre for Customer Strategies (ECCS)
 Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
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Outsourcing CRMOutsourcing CRM
 Case studies and best practices focused on customer relationship management.
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Service UntitledService Untitled
 A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.
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